Warranty, quality & aftercare: frequently asked questions

A workmanship warranty is confirmed in writing as part of your project agreement, alongside any separate manufacturer warranties on products used.

Contact us with details of the issue. Warranty items are assessed and addressed in line with the terms confirmed in your project agreement.

Yes, where products carry their own manufacturer warranty, relevant documentation is provided as part of your project handover.

The completed work is reviewed against the agreed scope and relevant standards before handover, with any outstanding items recorded and addressed.

You typically receive a record of completed work, any relevant consents or certificates, and warranty documentation relevant to your project.

Your project point of contact remains available after handover for warranty queries, with contact details confirmed at project completion.

Yes, practical care and maintenance guidance can be provided at handover to help protect new finishes, fixtures and waterproofing.

Exclusions, such as normal wear and tear, owner-supplied items or unrelated pre-existing issues, are set out clearly in your written warranty terms.

Lifespan varies by product and use. Manufacturer guidance and reasonable care both affect how long fixtures and finishes perform well.

Yes, a walkthrough is carried out to review the completed work with you and record any outstanding items before the project is signed off.