Terms & Conditions
These terms explain how our website may be used and the general principles that apply when you request renovation services from My Homes Renovation Expert.
Overview and acceptance
These Terms and Conditions (“Terms”) apply to the website operated by My Homes Construct Ltd, trading as My Homes Renovation Expert, and to enquiries made through it. References to “we”, “us” and “our” mean My Homes Construct Ltd; “you” and “your” mean a website visitor, prospective client or client.
Using this website means you accept the website-use provisions in these Terms. Renovation work is not agreed merely because you use the website, submit a form or discuss a project with us. A project becomes binding only under the written quotation or contract accepted for that work.
Nothing in these Terms is intended to exclude or limit rights that cannot lawfully be excluded, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Key definitions
- Client
- The person or entity named in an accepted quotation or contract.
- Services
- The renovation, carpentry, project coordination or related work described in the accepted project documents.
- Quote
- Our written description of scope, price or pricing basis, assumptions, exclusions and validity period.
- Contract
- The accepted quotation together with any signed agreement, specifications, plans, schedules and written variations.
- Site
- The property or work area at which the Services are to be performed.
- Variation
- An agreed change to the scope, materials, method, price or timing of the Services.
Website information and acceptable use
Website content is general information only. Photos, cost guides, calculators, examples and articles do not replace a site inspection, professional design, engineering, regulatory advice, or a project-specific written quotation.
- You must not misuse the website, attempt unauthorised access, introduce malicious code, scrape it unreasonably, or interfere with its operation.
- You may use the website for lawful personal or business enquiries relating to our services.
- Links to independent websites are provided for convenience and do not mean we control or endorse all content on those sites.
- We may update, suspend or withdraw website content or features without notice.
Any online estimate or price range is indicative only. Actual cost depends on the property, access, existing conditions, design, selections, compliance requirements and agreed scope.
Quotes, scope and contracts
A quotation will normally identify the work included, stated assumptions, known exclusions, pricing basis and a validity period. Unless the document says otherwise, a quotation is not an offer capable of acceptance after its stated expiry date.
Before acceptance
We may clarify requirements, inspect the Site, request plans or specialist advice, and revise a quote if relevant information changes.
Acceptance
Acceptance must be provided in the manner stated in the quote or contract. Work is subject to scheduling, required approvals and any stated preconditions.
Scope and exclusions
Only items expressly included form part of the Services. Client-supplied items and concealed conditions are excluded unless specifically stated.
Project documents
If documents conflict, any priority stated in the signed contract applies. Otherwise, we will work with the Client to record a reasonable clarification.
Pricing, invoices and payment
Project pricing, deposits, progress payments, due dates, allowances and any retention arrangements will be set out in the accepted quotation or contract. GST treatment will be stated in the relevant project documents.
- Invoices must be paid by the stated due date and using an accepted payment method.
- You should raise a genuine invoice query promptly and pay any undisputed amount when due.
- Late-payment, suspension, recovery-cost or interest provisions apply only where stated in the contract and permitted by law.
- Allowances and provisional sums may change when actual selections, quantities or supplier prices are confirmed.
Rights and obligations under the Construction Contracts Act 2002 may apply to construction work and payment claims.
Scheduling, site access and safety
Any start date or completion timeframe is an estimate unless the contract expressly states otherwise. We coordinate the programme in good faith, but sequencing may depend on access, inspections, materials, specialist trades, weather and matters outside reasonable control.
- The Client must provide safe, reasonable access to the Site at agreed times.
- Children, pets, occupants and visitors must be kept away from active work areas and hazards.
- Utilities, parking, storage or welfare arrangements will be provided as agreed in the project documents.
- We may pause or refuse unsafe work until the relevant risk is addressed.
Client responsibilities
The Client is responsible for giving timely, accurate information and decisions that affect the project. Unless we have expressly agreed to manage an item, the Client is also responsible for:
- Confirming ownership or authority to approve the work.
- Disclosing known defects, hazards and property restrictions.
- Providing accurate plans, reports and existing-service information.
- Selecting finishes and fixtures by agreed deadlines.
- Protecting or removing valuables and fragile belongings.
- Obtaining approvals assigned to the Client in the contract.
We are not responsible for loss caused by information that is materially incomplete, inaccurate or withheld, except to the extent we caused or contributed to the loss.
Variations, unforeseen conditions and delays
Renovation work can reveal conditions that were not reasonably visible before work began, such as hidden damage, non-compliant prior work, asbestos, moisture, structural issues or undocumented services.
Variations
Changes should be described and agreed in writing, including any reasonably available price and programme effect, before changed work proceeds.
Urgent work
If immediate action is reasonably necessary for safety or to prevent material damage, we will try to contact the Client and keep a record of the action taken.
Delays
Programme adjustments may be required for weather, supply disruption, consent or inspection delays, Client changes, latent conditions or force majeure events.
Client-caused delay
Additional attendance, storage, remobilisation or trade costs may be chargeable where the contract allows and the cost is reasonably incurred.
Workmanship, products and warranties
We aim to deliver the Services with reasonable care and skill, in accordance with the accepted scope and applicable legal requirements. Product appearance may vary naturally across timber, stone, tiles, paint batches and other materials.
- Any project-specific workmanship warranty will be stated in the contract or handover documents.
- Manufacturer warranties are subject to the manufacturer’s terms, correct use and maintenance.
- The Client should notify us promptly of a concern and provide reasonable access to inspect it.
- Warranties may not cover normal wear, lack of maintenance, misuse, third-party work, pre-existing defects or movement outside our scope.
Contract wording and project warranties operate alongside any mandatory guarantees or remedies available under New Zealand law.
Intellectual property and project media
Unless stated otherwise, our website branding, written content, graphics and original materials belong to My Homes Construct Ltd or are used under licence. You may view and print reasonable extracts for personal, non-commercial use, but must not republish or commercially exploit them without permission.
Ownership and permitted use of plans, drawings, specifications and other project documents are governed by the contract and the rights of their creator. We will seek appropriate permission before using identifiable project photos or testimonials for marketing.
Liability and exclusions
To the fullest extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable. Any project-specific allocation or limitation of liability will be set out in the accepted contract.
We are not responsible for the independent acts of professionals or suppliers engaged directly by the Client, nor for pre-existing or concealed conditions outside the agreed scope, except to the extent our own breach, negligence or unlawful act caused or contributed to the loss.
Nothing on this page excludes liability or a legal remedy where exclusion is prohibited by law. If these general Terms conflict with mandatory law, the mandatory law prevails.
Questions, disputes and governing law
If a concern arises, both parties should first raise it promptly and provide relevant details so it can be discussed in good faith. The project contract may include a more specific dispute-resolution process, including negotiation, mediation, adjudication or another lawful procedure.
These Terms are governed by New Zealand law. New Zealand courts have non-exclusive jurisdiction, subject to any dispute process or statutory forum that applies.
Contact us
Questions about these Terms or a project document can be directed to our Auckland team.
Important: These are general website terms. The accepted written quotation or contract contains the commercial terms for each project and should be read carefully before acceptance.
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