Privacy Policy

My Homes Construct Ltd trades as My Homes Renovation Expert and provides residential renovation and related building services throughout Auckland. In this policy, “we”, “us” and “our” refer to My Homes Construct Ltd.

We collect only the personal information we reasonably need to respond to enquiries, prepare and manage renovation work, communicate with clients, and operate our website and business.

The information we collect depends on how you contact us and the services you ask us to provide.

Information you provide directly

• Your name, email address, phone number and preferred contact method.
• Your property address, suburb, access details and relevant property information.
• Project requirements, plans, photos, budget indications and preferred timeframes.
• Quotation, contract, invoicing and payment-related records.
• Messages, feedback, testimonials and other communications with our team.

Information collected through the website

Our hosting and security providers may create standard technical logs such as IP address, browser type, device type, requested pages, timestamps and error information. If you allow analytics, Google Analytics may also receive pseudonymous usage information such as pages viewed, approximate device and location information, referral source, interactions and website performance measurements.

We may use personal information for the purpose for which it was collected, and for directly related business purposes, including:

• Responding to enquiries and arranging site visits.
• Assessing project scope and preparing quotations.
• Planning, scheduling and delivering agreed services.
• Coordinating staff, subcontractors and suppliers.
• Sending project, invoice and service communications.
• Meeting health, safety, insurance and legal obligations.
• Maintaining business, warranty and accounting records.
• Improving our website and customer experience.

We will ask for consent before using your information for a materially different purpose where consent is required.

We may share relevant information only where reasonably necessary to provide our services or meet an obligation.

We expect service providers handling personal information for us to protect it and use it only for the agreed purpose.

Cookies are small files that a website may store on your device. Essential cookies may be used to support security, performance and basic website functions.

We use reasonable administrative, technical and physical safeguards designed to protect personal information from loss, misuse and unauthorised access, alteration or disclosure.

Resend and its authorised subprocessors may process enquiry email data outside New Zealand, including in the United States. We assess the provider, use contractual and technical safeguards, restrict access, and remain responsible for handling your information in accordance with this policy and applicable New Zealand privacy obligations.

• Access is limited to people who need the information for their role or service.
• We use reputable providers and appropriate account and transmission security.
• Project, financial and warranty records are retained for the period reasonably required by law and business needs.
• Information that is no longer required is securely deleted, anonymised or disposed of where practicable.

Under the Privacy Act 2020, you may ask us to confirm whether we hold personal information about you and request access to it. You may also ask us to correct information you believe is inaccurate.

We will respond within the timeframe required by law. In limited circumstances the Act may permit or require us to withhold information, and we will explain the applicable reason.

Children’s privacy

Our renovation services are intended for adults and we do not knowingly seek personal information from children. A parent or guardian who believes a child has sent us personal information can contact us to request appropriate action.

Third-party links

Our website may link to maps, suppliers, social media or other independent websites. Their privacy practices are controlled by their own policies, and we encourage you to review those policies before providing information.

We may update this policy when our practices, website tools or legal obligations change. The current version will be published on this page with a revised effective or review date. Material changes may also be communicated directly where appropriate.

For a privacy request, question or complaint, contact our Privacy Officer using the details below. Please describe the issue clearly so we can investigate and respond.