Process, contracts & communication: frequently asked questions

Yes, the agreed scope, price and terms are documented before construction starts, so both sides have a clear, shared reference point.

You'll have a consistent point of contact for updates, questions and decisions throughout your project, confirmed at the start of delivery.

Update frequency depends on project size and stage, with more contact during key milestones like demolition, rough-in and finishing. We agree a communication approach with you at the outset.

The scope document sets out the work to be completed, materials and finish level, responsibilities, and any exclusions, forming the basis for pricing and programme.

Yes, though changes are documented as variations with any effect on price or programme agreed before they proceed, to keep the project on track.

We refer back to the written scope and agreement. Keeping decisions and changes documented from the start is the best way to avoid and resolve disagreements quickly.

Yes, a project-specific programme is confirmed once the scope, consent requirements and material lead times are resolved.

Affected areas are assessed before work continues. We explain the issue, the options and any cost or programme impact, and agree next steps with you before proceeding where practical.

No, but access arrangements and key decision points are agreed in advance so the project can progress smoothly whether or not you're present each day.

Selections are confirmed with you before ordering, using samples, specifications or supplier documentation, so what's installed matches what was agreed.

Site tidiness and safety are maintained throughout the project, with a more thorough clean at practical completion before handover.

Handover typically includes a record of completed work, any outstanding items, and relevant certificates, consents or warranties relevant to your project.